Wombat Helpdesk Add-on
Wombat Help Desk is a ticketing and help-desk solution that provides total accountability for your customer care needs. Wombat is tightly integrated into the Platypus Billing System. By purchasing Wombat alongside the Platypus Billing System, you'll improve your company's customer care performance and lower costs by consolidating all customer data in one place. Wombat even allows end-users to track support tickets through the Platypus customer self-care web interface giving them an easy way to track issues without generating further support calls.
Wombat features:
- Powerful trouble ticket management, including email tracking. Wombat allows different staff members to process different tickets, pass tickets between staff members, or organize support issues into projects.
- Efficient self-help to enhance your customer support experience.
- Smart auto-escalation that saves time and money by automatically alerting you to issues that need immediate attention.
- Flexible business modeling makes Wombat fully-configurable to your company needs.
- Satisfaction Surveys: keep in touch with your user base with surveys that give you insight into how to continue to serve your customers better.
- Knowledge Base: Learn from experience by developing a database of knowledge for your support team.
The price for the Wombat Platypus Integration Module also includes the Customer Care Knowledge Base web package. This package lets customers seek answers online before contacting technical support. Also included is the Customer Ticket Review web component that allows your customers to review their trouble tickets online, get status information and send email updates. It provides a professional front end to your technical support that is not only cheaper and more effective than a simple email queue, but it also shows your level of commitment to a professional level of support.